Terms & Conditions

Terms & Conditions

Effective Date: 4 Abril 2025

Welcome to Stay At Home Lashes! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or placing an order through our site, you agree to these Terms.

 

 

1. About Us

This website is operated by Stay At Home Lashes, located in the Netherlands. We offer DIY cluster lashes and related accessories for personal beauty use.

 

 

2. Eligibility

To place an order, you must:

  • Be at least 18 years old or have permission from a parent/guardian.

  • Provide accurate personal and payment information.

 

 

3. Products & Availability

All products are subject to availability. We reserve the right to modify or discontinue items at any time without prior notice.

 

 

4. Pricing

All prices are listed in Euros (€) and include VAT (if applicable). We reserve the right to change prices at any time. Shipping costs will be added at checkout.

 

 

5. Orders & Payments

Once you place an order, you will receive a confirmation email. This does not guarantee acceptance. We may cancel or refuse orders at our discretion (e.g. due to fraud risk or pricing errors).

Payments are processed securely through trusted providers including iDEAL, PayPal, Visa, Mastercard, and Klarna (where applicable).

 

 

6. Shipping

We ship from the Netherlands to many international destinations. Delivery times and costs vary by location and will be displayed at checkout.
 You can find full details in our [Shipping & Handling Policy].

 

 

7. Returns & Refunds

Due to hygiene reasons, lashes and beauty products can only be returned if unopened and unused.
 Requests must be made within 14 days of delivery.
 Please see our [Return Policy] for more details.

 

 

8. Intellectual Property

All content on this website (including product names, images, logos, and designs) is the property of Stay At Home Lashes and may not be used without permission.

 

 

9. User Behavior

You agree not to:

  • Use our site for fraudulent or harmful activities

  • Violate any laws or third-party rights

  • Resell our products without authorization

 

 

10. Limitation of Liability

Stay At Home Lashes is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

 

 

11. Privacy

Your personal data is handled in accordance with our [Privacy Policy], in compliance with the GDPR and other applicable laws.

 

 

12. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page and the "Effective Date" will be updated accordingly.

 

 

13. Contact

If you have questions about these Terms, contact us at:
 📧 info@stayathomelashes.com

What shipping options are available?

Shipping options vary depending on the carrier and service chosen. Common options include:

  • Standard Shipping: Typically the most affordable but with longer delivery times.
  • Express or Expedited Shipping: Faster delivery for an extra cost.

How long will it take for my order to arrive?

Delivery times depend on the shipping method chosen. Standard shipping may take 3-7 business days, while express shipping can deliver in 1-3 days. International shipments vary by destination and customs processes, which can take anywhere from a few days to several weeks.

How much does shipping cost?

Shipping costs are calculated at the end based on the destination. 

Do you offer free shipping?

You can definitely get free shipping if you buy over

  • 35 euro in product in The Netherlands.
  • 50 euro in product in Europe.
  • 70 euro in product for worldwide shipping.

How do I track my shipment?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor the shipment status and estimated delivery date.

What if my package is delayed?

Shipping delays can occur due to factors like weather, customs inspections, or high shipping volumes during holidays. Most carriers offer real-time tracking updates, so you can check for any delay notifications.

Can I change my shipping address after placing an order?

If your order has not yet shipped, it may be possible to update the shipping address by contacting customer service at info@stayathomelashes.com. If the package has already been shipped, address changes are more difficult and may require contacting the carrier directly.

What if my package is lost or damaged during shipping?

If your package is lost or damaged, you should contact the seller or carrier immediately.

Do you ship internationally?

Yes we ship internationally! You can check what countries we ship to at the Shipping Policy section.

What are customs duties and taxes for international shipments?

Customs duties and taxes are fees charged by a country’s customs agency on goods imported into that country. The recipient is usually responsible for paying these fees before the package is released for delivery.

 Can I schedule a specific delivery date?

Some shipping carriers offer scheduled delivery options, but this is often limited to express or premium services. Standard shipping typically cannot guarantee a specific delivery date.

Do I need to sign for my package?

Some deliveries may require a signature, especially for higher-value items. You will be informed at checkout if a signature is needed. If you are not available to sign, the carrier may attempt redelivery or leave a notice for pickup.

Can I return a product if I’m not satisfied?

If you are unsatisfied with a product, you can review our return and refund policy to return your package.