Shipping Policy
Shipping and Handling
Thank you for shopping with Stay At Home Lashes! Below you’ll find all the details about how we process and ship your order.
📍 Where We Ship From
All orders are processed and shipped from the Netherlands.
🌍 Shipping Destinations
We currently ship to:
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Where we are based: The Netherlands
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EU
- Belgium
- Bulgaria
- Cyprus
- Denmark
- Germany
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Austria
- Poland
- Portugal
- Romania
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Sweden
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Non-EU
- Argentina
- Bolivia
- Brazil
- Canada
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- Mexico
- Norway
- United Kingdom
- United States
- Switzerland
- Argentina
If your country isn’t listed at checkout, please contact us and we’ll try to accommodate you.
⏱ Order Processing Time
We aim to process all orders within 1–3 business days (Monday–Friday, excluding holidays).
You'll receive a confirmation email once your order has shipped.
🚚 Estimated Delivery Times
Destination |
Shipping Time |
Netherlands |
1–2 business days |
EU Countries |
3–7 business days |
Rest of the World |
7–15 business days |
Please note: Delivery times are estimates and may vary due to postal delays, customs, or high-volume periods.
📦 Shipping Rates
Shipping fees are calculated at checkout based on your location and order size. We offer free shipping for qualifying orders:
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Free shipping NL: Orders above €35
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Free EU shipping: Orders above €50
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Free EU shipping: Orders above €70
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Flat rate or calculated rates: Below the free shipping threshold
💸 Customs, Duties & Taxes
For international orders outside the EU, your package may be subject to customs duties or taxes imposed by your country. These are not included in our prices and are the buyer’s responsibility.
🛑 Wrong Address or Undeliverable Packages
Please double-check your shipping address before placing your order. We are not responsible for orders lost due to incorrect or incomplete addresses. If a package is returned to us, you will be responsible for the new shipping cost.
📩 Missing or Delayed Packages
If your package is delayed or missing, please contact us at info@stayathomelashes.com with your order number. We’ll assist you in tracking your parcel and finding a resolution.
🤍 Questions?
If you have any questions about your shipment, send us an email at info@stayathomelashes.com we’re happy to help!
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What shipping options are available?
Shipping options vary depending on the carrier and service chosen. Common options include:
- Standard Shipping: Typically the most affordable but with longer delivery times.
- Express or Expedited Shipping: Faster delivery for an extra cost.
How long will it take for my order to arrive?
Delivery times depend on the shipping method chosen. Standard shipping may take 3-7 business days, while express shipping can deliver in 1-3 days. International shipments vary by destination and customs processes, which can take anywhere from a few days to several weeks.
How much does shipping cost?
Shipping costs are calculated at the end based on the destination.
Do you offer free shipping?
You can definitely get free shipping if you buy over
- 35 euro in product in The Netherlands.
- 50 euro in product in Europe.
- 70 euro in product for worldwide shipping.
How do I track my shipment?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor the shipment status and estimated delivery date.
What if my package is delayed?
Shipping delays can occur due to factors like weather, customs inspections, or high shipping volumes during holidays. Most carriers offer real-time tracking updates, so you can check for any delay notifications.
Can I change my shipping address after placing an order?
If your order has not yet shipped, it may be possible to update the shipping address by contacting customer service at info@stayathomelashes.com. If the package has already been shipped, address changes are more difficult and may require contacting the carrier directly.
What if my package is lost or damaged during shipping?
If your package is lost or damaged, you should contact the seller or carrier immediately.
Do you ship internationally?
Yes we ship internationally! You can check what countries we ship to at the Shipping Policy section.
What are customs duties and taxes for international shipments?
Customs duties and taxes are fees charged by a country’s customs agency on goods imported into that country. The recipient is usually responsible for paying these fees before the package is released for delivery.
Can I schedule a specific delivery date?
Some shipping carriers offer scheduled delivery options, but this is often limited to express or premium services. Standard shipping typically cannot guarantee a specific delivery date.
Do I need to sign for my package?
Some deliveries may require a signature, especially for higher-value items. You will be informed at checkout if a signature is needed. If you are not available to sign, the carrier may attempt redelivery or leave a notice for pickup.
Can I return a product if I’m not satisfied?
If you are unsatisfied with a product, you can review our return and refund policy to return your package.