Privacy Policy

Effective Date: 12/04/1994

Introduction

At 'Stay At Home Lashes' (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website [website URL] or purchase products from us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information when you use our website or purchase products from us:

  • Personal Identification Information: When you place an order or create an account, we collect your name, email address, mailing address, phone number, and payment details.

  • Order Information: Details of the products you purchase and the corresponding shipping and billing information.

  • Usage Data: Information about how you use our website, including IP address, browser type, referring/exit pages, and interactions with the site (e.g., pages viewed, links clicked).

  • Cookies: We use cookies and similar technologies to track your interaction with our site and enhance your user experience.

2. How We Use Your Information

We use the information collected in the following ways:

  • To Process Orders: To fulfill your order, process payments, and arrange shipping.

  • Customer Support: To provide you with support and respond to inquiries or requests.

  • Marketing: To send you marketing communications if you have opted in. You can opt out at any time.

  • Website Improvement: To analyze how users interact with our website and improve its performance, design, and functionality.

  • Legal Obligations: To comply with applicable laws, including tax and accounting regulations.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share your information with third parties that assist us in running our business, such as payment processors, shipping companies, and IT service providers.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests, such as court orders or subpoenas.

  • Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to a new entity.

4. How We Protect Your Information

We use a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption of sensitive data (such as payment details), firewalls, and secure servers. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to correct any inaccuracies in your information.

  • Deletion: You have the right to request that we delete your personal information, subject to certain legal limitations.

  • Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

6. Cookies

We use cookies to enhance your experience on our website. Cookies are small files placed on your device that enable us to recognize you and remember your preferences. You can manage cookies through your browser settings and disable them if desired, but this may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, tax, and accounting requirements.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Stay At Home Lashes
info@stayathomelashes.com

What shipping options are available?

Shipping options vary depending on the carrier and service chosen. Common options include:

  • Standard Shipping: Typically the most affordable but with longer delivery times.
  • Express or Expedited Shipping: Faster delivery for an extra cost.

How long will it take for my order to arrive?

Delivery times depend on the shipping method chosen. Standard shipping may take 3-7 business days, while express shipping can deliver in 1-3 days. International shipments vary by destination and customs processes, which can take anywhere from a few days to several weeks.

How much does shipping cost?

Shipping costs are calculated at the end based on the destination. 

Do you offer free shipping?

You can definitely get free shipping if you buy over

  • 35 euro in product in The Netherlands.
  • 50 euro in product in Europe.
  • 70 euro in product for worldwide shipping.

How do I track my shipment?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor the shipment status and estimated delivery date.

What if my package is delayed?

Shipping delays can occur due to factors like weather, customs inspections, or high shipping volumes during holidays. Most carriers offer real-time tracking updates, so you can check for any delay notifications.

Can I change my shipping address after placing an order?

If your order has not yet shipped, it may be possible to update the shipping address by contacting customer service at info@stayathomelashes.com. If the package has already been shipped, address changes are more difficult and may require contacting the carrier directly.

What if my package is lost or damaged during shipping?

If your package is lost or damaged, you should contact the seller or carrier immediately.

Do you ship internationally?

Yes we ship internationally! You can check what countries we ship to at the Shipping Policy section.

What are customs duties and taxes for international shipments?

Customs duties and taxes are fees charged by a country’s customs agency on goods imported into that country. The recipient is usually responsible for paying these fees before the package is released for delivery.

 Can I schedule a specific delivery date?

Some shipping carriers offer scheduled delivery options, but this is often limited to express or premium services. Standard shipping typically cannot guarantee a specific delivery date.

Do I need to sign for my package?

Some deliveries may require a signature, especially for higher-value items. You will be informed at checkout if a signature is needed. If you are not available to sign, the carrier may attempt redelivery or leave a notice for pickup.

Can I return a product if I’m not satisfied?

If you are unsatisfied with a product, you can review our return and refund policy to return your package.