Return & Refund Policy

✨ Return & Refund Policy

We want you to love your lashes — but if something isn’t right, we’re here to help.

🕒 Return Window

We accept returns within 14 days of delivery. If 14 days have passed since your order was delivered, we unfortunately can’t offer a refund or exchange.

📦 Return Conditions

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging.

  • Due to hygiene and safety reasons, used or opened lash products cannot be returned.

  • You’ll need the receipt or proof of purchase.

🌍 International Orders

We accept returns from international customers, however:

  • Return shipping is at your expense.

  • We recommend using a trackable shipping method.

  • Original shipping costs, customs, and duties are non-refundable.

💸 Refunds

Once your return is received and inspected, we’ll notify you about the approval of your refund.
 If approved, your refund will be processed back to your original payment method within 5–7 business days.

🔁 Exchanges

We only replace items if they are damaged or defective.
 If you received a faulty item, please email us at info@stayathomelashes.com within 3 days of delivery, including photos of the issue.

❌ Non-Returnable Items

  • Opened lash clusters

  • Sale or clearance items

  • Gift cards

📬 Start a Return

To start a return, please email us at info@stayathomelashes.com with:

  • Your order number

  • Reason for return

  • Photo(s) if the item is damaged or incorrect

We’ll guide you through the process.

 

What shipping options are available?

Shipping options vary depending on the carrier and service chosen. Common options include:

  • Standard Shipping: Typically the most affordable but with longer delivery times.
  • Express or Expedited Shipping: Faster delivery for an extra cost.

How long will it take for my order to arrive?

Delivery times depend on the shipping method chosen. Standard shipping may take 3-7 business days, while express shipping can deliver in 1-3 days. International shipments vary by destination and customs processes, which can take anywhere from a few days to several weeks.

How much does shipping cost?

Shipping costs are calculated at the end based on the destination. 

Do you offer free shipping?

You can definitely get free shipping if you buy over

  • 35 euro in product in The Netherlands.
  • 50 euro in product in Europe.
  • 70 euro in product for worldwide shipping.

How do I track my shipment?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor the shipment status and estimated delivery date.

What if my package is delayed?

Shipping delays can occur due to factors like weather, customs inspections, or high shipping volumes during holidays. Most carriers offer real-time tracking updates, so you can check for any delay notifications.

Can I change my shipping address after placing an order?

If your order has not yet shipped, it may be possible to update the shipping address by contacting customer service at info@stayathomelashes.com. If the package has already been shipped, address changes are more difficult and may require contacting the carrier directly.

What if my package is lost or damaged during shipping?

If your package is lost or damaged, you should contact the seller or carrier immediately.

Do you ship internationally?

Yes we ship internationally! You can check what countries we ship to at the Shipping Policy section.

What are customs duties and taxes for international shipments?

Customs duties and taxes are fees charged by a country’s customs agency on goods imported into that country. The recipient is usually responsible for paying these fees before the package is released for delivery.

 Can I schedule a specific delivery date?

Some shipping carriers offer scheduled delivery options, but this is often limited to express or premium services. Standard shipping typically cannot guarantee a specific delivery date.

Do I need to sign for my package?

Some deliveries may require a signature, especially for higher-value items. You will be informed at checkout if a signature is needed. If you are not available to sign, the carrier may attempt redelivery or leave a notice for pickup.

Can I return a product if I’m not satisfied?

If you are unsatisfied with a product, you can review our return and refund policy to return your package.